Argus Companies

Created with best practices from the twice winning Malcolm Baldridge Quality Award for Customer Service, the Ritz Carlton, Argus Experience™ training provides the basis and ongoing education for a customer-service-focused culture throughout the organization. Team members go through Argus Experience™ training that is given by Argus venue Management and core values and service values are reinforced every event through Supervisor briefings and peer interactions. In addition to presentaitons and ongoing training, team members are provided with pocket cards that state all of the service values and reinforce service execution steps -- available for reference at any time, the cards are considered part of the uniform at venues where Argus Experience™ training has taken place. In order to continually reinforce the core components of the Argus Experience™, stories about real-life service experiences are collected from all team members and broadcast throughout the organization through traditional media, social media, and pre-event briefings.

Argus performs comprehensive Americans with Disabilities Act (ADA) Awareness and Sensitivity training for all employees to ensure compliance with the Act as administered by the US Department of Justice.

Components of ADA Training include:

• Duties and Responsibilities
• Situational Role Play
• Proper Etiquette and Sensitivity
• Interaction Guidelines for Patrons and Co-workers

Argus has created a well-regarded and successful alcohol awareness training module for all employees known as “Level One Alcohol Awareness Training.” Level One Alcohol Awareness Training arms employees with the necessary tools to identify potential problems involving alcohol, deter inappropriate and unsafe behavior, and intervene without infringing on the enjoyment of other patrons.

In addition to Level One Alcohol Awareness Training, all Assistant Supervisors, Supervisors, and Managers are required to take Techniques for Effective Alcohol Management (TEAM) Training, and TEAM training is also available to any employee that wishes to participate. Created in 1985, TEAM (Techniques for Effective Alcohol Management) Coalition, Inc., is a unique, non-profit alliance of professional and collegiate sports, entertainment facilities, concessionaires, stadium service providers, the beer industry, broadcasters, government traffic safety experts, and others working together to promote responsible drinking and positive fan behavior at sports and entertainment facilities. The organization encourages facilities to implement and enforce alcohol policies through an effective alcohol service training program that educates facility employees about how to identify patrons who may have over-consumed and intervene in a non-confrontational way to properly ensure everyone’s safety.

First Impression Customer Service™ also includes includes a commitment to customer safety. Argus utilizes a combination of Safety and Emergency Preparedness training and techniques to encourage a safe environment for clients and facilities. Argus employees are specially trained to identify potential safety hazards and employees function as an “early warning” system so that potentially troublesome situations can be defused before escalating to promote a safe environment.

Training components include:

• Emergency Preparedness
• Venue/Client-specific Emergency Response
• CPR/First Aid
• Metal Detector and Search Techniques
• Crowd Management Techniques

Argus employees engage in advanced Emergency Preparedness and Mitigation training with local, regional, and national agencies, including those pictured below: